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Key Buick has been my only dealership for nearly 15 years. I'm driving my SIXTH consecutive BUICK and love it! I have been satisified by Key Buick, the sales staff, the service department, the parts department and everyone I've done business with or just spoke with and had a casual conversation. I have never dealt with nicer, friendlier, more knowledgible or more helpful people at any dealership in my entire life. Thank you for being so kind and dedicated to a great car, I'm biased toward BUICK, and GREAT customer service. Keep it up, the world needs people like you especially in these unstable and uncertain times. I can't leave without saying, as I am retired from the U.S. NAVY, "God bless America and the AMERICAN people who live with AMERICAN values for LIFE and FREEDOM".Semper Fi! Carole
Thank goodness for Key Buick's outstanding service dept. I don't know what i would do without them.Richard
Key Buick is nothing short of a first-class dealership in every way!! They haved a standard of excellence and customer service attitude that so many other dealerships need to use as a model to aspire to...Donald
great servicee, Dennis Swayer is always on top of things.Joseph
I had an initial quote from another body shop before I came to Key Buick. Their time to repair was longer and the price was higher. I didn't think that Key Buick could complete the job in the estimated amount of time they gave me within budget but they did. I am VERY satisfied and would recommend your shop to anyone. Thanks for the great service Andrew
Eddy Wallace has been our service advisor since the early 1980's when we bought our first Buick. He is always the consummate professional and we have complete trust in his advice...we rely on him to keep our cars on the road, and he does not disappoint. Thanks, Eddy. Barbara
Key Buick is a great dealership. We've been dealing with them for many years and are very satisfied with all the people there. Maurice
Key Buick has a excellent svc. Team. My svc. Rep Jerry Eastwood & svc. Mgr. Butch Ferrizzi are very cust. Svc. Oriented and have creat cust. svc skills—both are assets to your company. Henry
I have been bery pleased from the sale & the service. Helen
excellent car and excellent dealership George
They do a great job. Michael
Always had good service. Glenn
They are wonderful people, have purchased a new car each year for16 years now, they are the best Marie
I have always been satisfied in the past and plan to continue.Doug
Great service and personnel. Marcia
i have always been treated very well on all my visits to Key Buick. Gerry Eastwood is my main contact and always treats me as the most important customer of his day. Tom
Key Buick has always met my expectations. Thank you Chris
Richard in the body shop was extremely helpful and friendly. Joyce
Holly in the collison center service was outstanding.Brenda
keep up good work, stay honest and maintain your integrity.George
Awesome and OUTSTANDING service as usual. Great job, you guys! Keep up the good work. I'll be back to see you all soon for other service work needing to be completed on my vehicle! :) Lonnie
When I bring my car to Key Buick and Dennis Sawyer, I don't worry if I am going to be ripped off with unnecessary maintenance charges. Receiving a printout that has the needed repair services outlined allows me to budget dollars and time for the work to be done. Dennis always explains the pros and cons to me and I don't feel uneducated but in control in maintaining my vehicle. The other service guys are always ready to write up my car if need be.Robin
Dennis is super. He is very professional and very friendly. I know I can trust that the car will be properly serviced. It is a pleasure to bring the car in for servicing because of Dennis! Robert
I appreciate the friendliness of all Key Buick employees I came in contact with, not just the service representative. Margaret
I always get excellent service from my servce representative Dennis Sawyer. John
Key employees are all very helpful and treat their customers respectfully. I am a happy Key customer. Bernadette
Really enjoy the free WiFi in the Customer Lounge! Arthur
I was extremely pleases with the physical appearance of the vehicle aside from the mechanical problems which prompted my visit.The detailing was excellent. Sandra
This was the first time i have used Key Buick for my servicing needs and i will definitely be back. I was looking for a new GM service provider after a horrible experience with another dealer. The Service Provider did everything in his power to make my additional purchases (4 tires that i needed) affordable. Jimmy
Jerry is one of the best serivce agents i have ever interacted with! He's always pleasant, willing to help and just an all around good guy. He's one of the main reasons why i bring my car to Key Buick for service. Thanks so much, Jerry! Alexander
they are always great! we love doing business with GM. Mr Wallace always gives us the best attention. David
Eddie Wallace continues to be our favorite "go to" guy for service. He is always very accomodating and thorough. Charles
This dealership continues to function as a team. They are good communicators, and they are customer-oriented people. Wayne
Enjoyed the Fruit Bowl in the customer waiting area. WELL DONE!! Thank you.Butch Ferrizzii and Eddy Wallace are outstanding in everything they do. You are very fortunate to have these two great guys as employees. Barry
Gerry Eastwood has always taken very good care of our auto service needs. Jerry
Excellent service at Key Buick - Service Advisor Eddy Wallace is the 'best'. Thomas
Key Buick is pure pleasure - great service, great courtesies, honest discussions about the issue of my automobile and just a general feeling of being "taken care of". Gerry Eastwood, my service rep, is very reassuring and pleasant. Lorraine
Eddy Wallace was exceptionally polite and helpful. Because of my experience with him, I will definitely be returning to Key Buick for my future service needs. Matthew
I have been pleased with the consistent A+ level of service and frequently recommend Key Buick to friends and relatives. Eddie Wallace has always been great! Michael
Every time I visit they are very professional and have the customer's concerns as if they are truly interested and wanting to correct the problem. I would not take my Buick to any other dealership. I love my Lucerne. Frances
This is the best run dealership in the USA.....I have been around them for42 years......They never miss...........Everyone has one objective....Take care of the customer and their needs. Again, they are the best.......TOP to Bottom.....I have five Buicks Hank
Love our Enclave! Great dealership! James
Dennis takes exceptional care of my car and always exceeds expectations Irene
Eddy Wallace has always helped me—regardless if it was something I didn’t understand or fix my car. I’ve never had such good service. Helen
Great dealership, sales & service exceed my expctiations, very clean and professional. Both my sons and my mother also use this dealership with the same results!!! Virgil
Brought car in for oil change and service dept saw where there had been a recall on radiator tank and was able to complete repair at same time. I had not nor have I ever received a recall letter regarding this issue, but appreciated service noticing said recall. John
As always the finest, most friendly and yet professional dealership it has been my pleasure to do business with. George
We have both the Silverado and our Sonata serviced and cleaned here and have been very happy with all services! Ron
The courtesy drivers were excellent. It was my first visit to Key prompted by a letter I received from GM when Pontiac went out of business. I was pleasantly surprised and plan on using Key for service going forward. Thank you. Beth
I always receive excellent customer service at key buick from service staff, sales staff, reception staff and cashier. Marcia
Great service department. Very professional and very caring about my vehicle. I highly reccommend Key Buick to all my friends. John
Mr. Butch Ferrizzi and Mr. Pat Jones are true professionals who took great pains to ensure I was completely satisfied, and stand behind their work, the Buick product and their dealership. Richard
We have used Key Buick service for car maintenance for many years. On this visit Dennis was our service rep. He has served us at various times over the years and is very professional and friendly. Normally we work with Eddy Wallace who we started with in the early 1980's. Eddy is very professional also and a credit to Key Buick. Eddy and Dennis both make one feel that they are the main focus during visits to Key Buick Barbara
I have been dealing with Key Buick for many years and they are always ready to help and do an outstanding job. John
The attendants who greet and provide services are always friendly, courteous, and helpful to my service needs. I appreciate all they have done for me in the past and continue to do. Thanks to those attendants at Key Buick for the professional manner in which they conduct business. They are appreciated. William
This is a wonderful dealership the employees are friendly and helpful. Cynthia
Very professional company. Excellent service department! Shane
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