I had an appointment to have the lower control arms replaced under warranty on my 2018 Buick Regal TourX. When I brought the car in I was given a loaner car (2018 Chevy Inmpala so I could leave my car overnight. The next day my car was ready and I returned rturned the loaner and picked up my car, all fixed and ready to go. Everyone I dealt with at Key Buick was friendly and helpful. All in all, it was a pleasant experience.
Was out of town when brakes failed, Saturday and the service manager, Rob I think, got me going and made my trip. Doesn’t get any better than Key. A real feather in the cap of the GM company. Jacksonville is lucky !
Drove in Friday around 2 p.m. to have a new tire put on. Only one person was working and six customers ahead. it took over one hour to find out that you did not have the tire in stock and it would be ordered so I could come back the next day. Saturday was called that the tire was in stock came in around noon - it took two hours to have the tire put on, and the spare tire was not put away, just put in the back of the car.
i thought the price for my new batteries was reasonable and the service charge also....howvere….. when I went looking for the manufacturing number is am very questioning... the only date I could find on the batteries was 12/14... this I am not happy with... a forty eight month life rated battery manufactured in dec 1014????
This was my last visit to the dealership for basic services. I've been having my oil change and tires rotated her since I purchased my vehicle in 2015. On more than one occasion I find the wait time unacceptable. 1 1/2 hours is already pretty long, but this time is was nearly 2 1/2. It wasn't that busy, only one other car dropping off at the same time for the same service that was completed before me even though I had made an appointment ahead of time. Then there's the cost. $79.95 for an oil change and tire rotation! I am signed up for rewards, get emails, and mailings yet every time I go the price is different and always higher than the last time. My time and money are too valuable to be sitting at a dealership for more than an hour and paying 2-3 times more for a basic service I can get a number of other places. I'm over it.
I’m sure the maintenance part was done correctly as it was outlined. My comments have to do outside of the service part. I dropped my vehicle off in the morning around 7:15 for 8 am appt. and was provided with a Lyft to get me to work which was great. The only problem was I never received a call notifying me my vehicle was done. So I got my own Uber ride back to the dealership to retrieve my vehicle around 5 pm. The cashier was great and was nice enough to give credit for my troubles. I’m not sure if the policy changed from my last visit to now but they scheduled a lift to pick me up from work the last time I had service done. Also, it’s in my notes or should have been to please run my vehicle through the wash and that was not done either. This is the 2nd or 3rd time this has happened. She asked me to come back Friday or Saturday and they could run it through but couldn’t tell me how long it would take due to time of day and how busy they were. Which I understand. I just didn’t have time to take that chance.
Engine light on and had to bring back vehicle 3 times over a two week period but I believe they were able to diagnose problem with computer interfaces with GM IN California. Running great now and they provided a Buick loner vehicle for me to use at no cost.