Was told I needed a new tire because it had nails in the tire. Took my car elsewhere where they took the nails out. The nails had not punctured thru the tire. They were more like tacks as opposed to nails.
I have been to Key a hand full of times for oil changes on my 2016 Silverado. Most of the time I have experienced great service, but this time the service department failed to uphold the same standard. I'm not sure where the confusion was but the mechanic put the amount of oil in my 4.3 v6 engine that the 5.7 v8 takes (2 quartz over). They did correct the issue but I had to check the oil and show the service rep the correct amount of oil my truck should take. One would hope they would not have to check behind let alone inform the person working on there vehicle of the vehicles requirements, especially on something as simple as an oil change. This incident was the first for me at Key, and was surprising. I will be back to Key and hope this does not happen again.
THE SERVICE THEY DID ON MY TRUCK WAS GOOD, HOWEVER, I THOUGHT THAT THE DEALERSHIP WAS SUPPOSED TO CLEAN THE VEHICLE. OR AT LEAST VACUUM THE VEHICLE OUT. BUT IT WAS NO BIG DEAL...I CAN WASH IT AND VACUUM IT OUT MYSELF
Mike Cain did an excellent Job of finding a car for my wife...He did a fine job from the initial conversation to the final check out explaining the workings of the car in detail but in an easily understood manner
special ordered window visors to be installed. advised should take about an hour, after 1 & 1/2 hours was informed they could not be installed because they were damaged. i made an appointment and it took them 1-1/2 hours to discovered they were broken - not good. advisor told me she would reorder, insure they were OK and call to reschedule appointment - it has been almost 1 month and i still have not heard one word. Really disappointed
The dealership, meaning the people, are great to work with. My service technician, Dennis Sawyer, is first class. The only reason I did not give Key Buick GMC a 10 is because the service department takes a long time to get an appointment, and the work takes longer than I have experienced with other dealerships in the past. The work has been good, and you have always provided me with a loaner, that is all great. But it does take longer than what I call normal to get in, and takes longer than normal to get the work done. Good people, good work, good automobiles, slow service.