Service Dept. markedly improved. People were kind and it showed thru, I didn't have to run around afterward and try to find the girl to pay my bill. I was greeted by plenty of people. Its apparent that you have made some changes and it shows. A good service Dept makes a big decision on where I would be a car. I thought since you were sitting next to Claude Nolan, your service would be good too. Not the case, however now I can certainly see a big change, thank you.
Dennis was absolutely wonderful and did the best that he could do under the circumstances. He was the ONLY advisor working that Saturday. This has never happened in the past. I have always had excellent service until this visit. I have no complaints about Dennis. I have complaints about the dealership not having the proper staff working on a Saturday. My complaints are that I had a 10:00 a.m. appointment and I didn't even get to see Dennis until 11:30 a.m. to tell him what needed to be done with my vehicle. There were 4 people waiting in front of me. I had an appointment for an oil change, tire rotation, and for a recall on my vehicle. I was there for 4.5 hours. I never expected to spend that much time waiting at the dealership. It was very frustrating waiting 1.5 hours before I could even see the advisor. There was no manager on site to even talk to about the situation. If I didn't live 45 minutes away from the dealership I would have left. I hope things get straighten out for the future or else I will be taking my business somewhere else. Again, please let me reiterate - Dennis was terrific in all that he did. He kept his calm under a stressful situation and worked as fast as he could to get the customers through. I HAVE NO COMPLAINTS ABOUT DENNIS.
No need to have an appointment when you keep the car for 5 days. Your online appoint system should reflect if you are backed up or not.. So i went all week without my car when I could have taken it somewhere else.
When I went into the jeep dealership as normal Jeff Moore met me got me right in rolled up my truck got me in for a rotation of tires oil change filter I waited in the lounge and less in an hour I was in and out of there I like you guys get great service there one of the best I spent 35 years in the car business and I think you guys have excellent service at your dealership I would recommend it highly to anyone and I do