Took my car in for new windshield recalibration which was not performed adequately. Had to return 2 more times. Very inconvenient. Was told to make an appt the second time I brought it in, made the appt for the next day & still had to leave it.
Very easy to deal with over the internet, phone and in-person. We had pre-obtained financing thru our credit union and they were able to get us an even better rate from them. Thanks. John Tomazinis was great.
I am awaiting a return call from the service manager; I want a refund for services I was charged for that did not take place. The service level experience has been extremely poor the last few times I have brought my car in for service. Jeffery Moore seems to be overwhelmed with clients; the past few interactions with him leads me to believe that there may be issues with staffing or management.
From day 1 visit at the dealership, representative Nick Latka was extremely helpful in all aspects of my looking and final purchase of my GMC Acadia. He answered all my questions and concerns and if he did not know the answer he would go find out the answer. No question was left unanswered. Would definately contact Key for my next vehicle and would also recommend to anyone else looking to purchase.
Vehicle was in for warranty repair for a few week (part back ordered). Was very happy to be placed in a very nice loaner. Communication with Mary was great. She called me every week to notify me on the status if my vehicle and back ordered part.
CHECK IN PROCESS WITH SERVICE DEPARTMENT WAS SLOW. TOOK MORE THAN 25 MINUTES TO DROP OFF MY CAR. COMING FROM A MAZDA SERVICE STATION FOR MY LAST VEHICLE, THIS WAS UNEXPECTED AND DISAPPOINTING. PICKUP WAS MUCH QUICKER.
My service advisor is excellent - Mr Dennis. I was unable to see him at my last appointment in May and the service advisor then said that I needed all new brakes. I requested that Dennis check on that at this appointment and he said that my brakes were ok and still had a decent amount of life. Not sure why I was given different info at my last appointment but I am glad that I didn't buy new brakes then.