Kudos to Pat Jones Ser Mgr and Mary who went above and beyond to help me,Hertz rent a car agent to me a one time charge would help with deduct if Anything happened to the rental while in my possession.To make a long story short ,the charge was daily. my account became overdrawn,at the time I was fighting with Hertz,my brother was murdered and my sister died within 6-7days .Pat and Mary are an asset to your business.Thank you both from the bottom of my heart👍👍👍
Jeff is always professional and lets me know in advance of what my next servicing needs are. The repairs nor the cost of repairs are ever a surprise to me. I trust Jeff and always feel taken care of when I call him with my service needs
Although we have struggled with the quality of the manufacturer craftsmanship of the vehicle, Key Buick has done just about everything in their power to address the chronic and on-going maintenance issues with our vehicle.
My story is one of those odd stories that occur with cars. The air conditioning system is losing coolant. However no one can find the leak. The only option is to replace the compressor which is a $2,600 job...and there is no guarantee that this will solve anything. Since this is my second time in and there is no solution found Key was kind enough to not charge for this service visit. That is certainly appreciated.
Customer service was not informative. They didn’t put our information in correct, so when calling to check to see if our SUV was ready we were on hold for over 13 minutes being bounced around. When we went in the lady who helped us would just ignore the phone lines.