I have been an extremely satisfied customer of Key Buick since at least 1999, when I purchased a lease return auto, a 1997 Buick Riviera, with only 6893 miles; This auto was the result of a "locate" request I had given to the dealership. At the time, I was employed by a firm that obtained financing for customers of Key, that sought credit union financing, but may not have been credit union members, this Dealership being always in the monthly running for number one for Dealer Contracts, hence the relationship. I was a Service Department customer from the very beginning, in 1999, and have bought all my vehicles there, and had Service Writer, Dennis Sawyer, as my main manager in the service department. So, he's still there and I'm still here, very satisfied; you know, even my sales representative, with whom I started in 1999, Richard Rood, is there, having come out of retirement to do so! Yes, he sold me the Key Auto I presently drive, a 2014 Buick Verano. I think I would like to drive one of those new Buick Lacrosse Avenirs next, but being a retiree myself, getting financing is a little more difficult than I thought it would be. Imagine that...
We purchased our car at Key Buick. Since then we have moved to another state. On our way to Jax for a funeral, our vehicle was cooling on the passenger side and blowing very hot air on the driver side. We called Key Buick from Georgia and spoke with Jeff Moore. He asked us to have the car at the dealership the next morning, which we did. The repair was fixed by noon. We want to thank Jeff Moore, Dennis Sawyer and Mary. They helped make a potentially very uncomfortable situation into a comfortable one. Thank you Key Buick.
Both Richard and Steve were kind and professional. We got the car we wanted at the price we were hoping for. The paperwork and prep were handled quickly and painlessly. I couldn't have wanted a better experience. This I my this is my third car from Key and I'm sure it won't be my last.
I am always pleased with Key Buick customer service. This was my first visit with my Buick Encore (less than 1 yr old). When I got home I noticed a scratch on the passenger door that could only have happened during the service. Needless to say I was disappointed but did not call them because they would not have believed me after I left the lot.
Mary in the service lane was a joy to work with from start to finish. When my oil change was running a bit long, Mary was able to give me updates and when my Encore was not vacuumed out in the front as promised, Mary was quick to get this issue resolved.
The service department has made progress in logging in customers as they arrive for service. There appears to be new technology to support this process. Also, I liked the new cash out procedure, much more efficient.
I brought my car in for service on Saturday then again on Monday. It took 2 trips to fix the multiple problems and today another service light pop up that may need another trip to the dealership. Not sure what the mechanic did but I'm not satisfied.
My recent experience with the dealership, in particular their service department made me feels like these people are dishonest, not trustworthy and only interested on getting their business interest irregardless of whether or not customer satisfaction is achieved. Bottom line, the service department is surely a scary and expensive place to bring your vehicle for repair.