We were extremely happy with our experience at Key Buick. We give special high remarks to Bryan Dorsett, who went over and above to accommodate us. He was courteous, professional, very mannerly, and knowledgeable! We would definitely recommend him personally as a salesman!
Brought my car in for 10,000 mile checkup and informed technician I had a slow leak in one of my tires. Upon completion of servicing I was told I needed a new tire for $300.00. He pointed out that a nail had punctured the middle tread of my tire. I've been driving long enough to know that where the nail was could be easily repaired. I then took it to two tire centers and they both confirmed that tire could easily be repaired. My guess is that being a woman they thought I didn't know much about cars & would agree to a new tire. My other issue is that it took over 2 hours to do a simple oil change. I buy a new car every 3 years and never have I waited more than 40 minutes for a 10K checkup.
My GMC Sierra bought in NC less than 10 days before, had a A.C. that didn't work. I had to travel further south the next day and the following day to NC. They acquired and replaced the A.C. unit and provided rental for my trip south and had my truck ready for me as I made my trip through Jax on my way home in NC. Unit was defective from factory would not hold charge.
Called to make appointment 4 times. Was on hold 10 minutes or more each time before being cut off. Never got through. Had to have car towed there because it wouldn’t run and wait in line to create ticket. Car was there 4 days. Couldn’t find anything wrong but charged $110.
I've been using Key Buick Service for about 35 years and my experience is nearly always positive. My most recent service was very professionally handled from the moment I called to make an appointment for an oil change and tire rotation through to the service date where Dennis very competently oversaw the service my car needed and checked for any recalls, and onto the checkout experience. Thank you very much.
My experience was great, friendly staff, easy check in, dropped me off at work and picked me up. There are two issues that makes me give a 4 instead of a 5 on the rating - I wish I would’ve been notified when my car was done and second, my appointment was for 7am, but they don’t start until 7:30 and the shuttle starts at 7:45. I could’ve saved a lot of time if I’d known this in advance.
Had engine warning light while traveling to Jacksonville. Took car to Key Buick and checked in immediately. Service technician checked vehicle and advised what he thought. He was very helpful and task was completed within an hour. Never had such quick service. Very glad I decided to have Ley Buick service my car.