I came in for an oil change/service and once again, my back wiper was not filled with wiper fluid so I cant clean my back window. Then I was to come in for warranty work a week later with Dennis. I called him before arriving as he requested a rental car. When I called to ensure a car/SUV was available, he found out it was not. Ugh!!! I decided to go ahead and bring it in to begin the work only to find out nothing was even done with my car...not even looked at. I told Dennis I needed my car to go home as I didnt have transportation home. Dennis told me he didnt understabd why I was frustrated. I told him it was because I bring my car in and it sat. Why schedule an appointment if no one will look at your car. I took my car home and Dennis told me he would call when a rental car was available and the service tech was ready to diagnose my car. A few days later I received a call from Enterprise so I brought it in at that time. The work took 2 days to complete however I still have issues with the transmission slipping. I brought it in twice before for the prob and now I am outside of the warranty. Dennis said the issue was no transmission fluid. I told him I just had it serviced by Mary 2 weeks prior so how could it be out. He didnt have an answer. I am extremely frustrated with how the service department is run. I called 7 times to even try to make an appointment for an oil change. No one answered the call!!! This dealership is close to my work which is the only reason I come here however, I am seriously considering a change. I have been a customer for 5 years with 2 Enclaves and it only gets worse!
Did not perform repairs paid for, horrible customer service, and incompetence in all aspects. Went to another dealership right afterwards and got everything taken care of under warranty when I came to you, your “specialist” claimed my policy didn’t include my mechanical issues and I paid more out of pocket than my deductible.
I have always been satisfied with the service from Jeff and his team. At the moment, my car is having difficulty starting and it is very frustrating when I need to be somewhere and the car won't start. The diagnosis has been sent to Detroit for further expertise to resolve this matter. Hoping to have some positive results soon.