This was my first experience with your service department... and I was blown away. I had called in advance to schedule an appointment and was lucky enough to get Jeff... He helped me pick a day and time that he thought would minimize my wait, and when I arrived he checked me right in. I was just getting comfortable in the lounge when he came back to tell me my car was ready. Everything had been done, and I was on my way home less than an hour after I got there. Also I should mention that I spoke with several other employees while I was there, and everyone was extremely friendly and welcoming. I’m very pleased by the whole experience!
Mr. Dennis in our service agent. He is wonderful. He always listens to our concerns and makes reasonable recommendations. He is the main reason I continue to stay at Key Buick and will even consider buying a future car from there. We haven’t had the same luck with other employees. For example, Tim (head of body shop) recently refused to fix a warranty issue stating the car had been wrecked. He said he could see the scratches. It was actually mud/clay from a recent trip to visit family. This is the second time he has refused to fix a warranty issue. Both times he insulted us by saying we had wrecked the car (and it’s never been wrecked) and after having several frustrating conversations it was determined that he was wrong and the items were warranty issues. I would recommend him to receive additional customer service training. It also concerns me that someone in the body shop is unable to distinguish between mid/clay and actually accident paint. Experiences like this make me want to consider car shopping at another dealership. Please continue to keep and hire employees like Dennis. It’s certaonly better for your customers and your dealership’s reputation.
Everyone went above and beyond to give me the best possible service. Ensured I had a loaner vehicle, even though there were none currently on the lot. Would not have been able to carry out my daily job functions without one. Great service and attention all around!
The sale went great! My only concern was after the sale, about items that were included in the deal. I had to make several calls back and forth to the parts department to make sure my additional items were ordered on time.
I made a service appointment through the GMC app for Tue/12-11. I dropped my truck off early on Monday afternoon and they were able to get the service done and have the truck washed and ready for pick-up later the same day.
Bought my 2016 Acadia in February of 2016 and to date all service work has been done at the Key dealership where the car was purchased. Dennis Sawyer has been particularly helpful in getting the service work done well and efficiently. So far, very good!