IT STARTED OFF ON THE WRONG FOOT.I WAS HAVING A SEVERE PROBLEM WITH THE REAR OF MY CAR.IT WAS JUST ABOUT SITTING ON MY TIRES.CALLED RIGHT AWAY FOR AN APPOINTMENT.FINALLY A RESPONSE,THEN WAS TOLD A LIST OF PROBLEMS.THEY WERE CHANGING SHIFTS PLUS THEY WERE DOWN AN ADVISOR.AND WHAT THEY DID HAVE WAS AT LUNCH.BUT THEY TOOK MY NAME AND NUMBER ASSURING ME THEY WOULD GET RIGHT BACK WITH ME.THAT DAY WENT BY,NOTHING.NEXT DAY,NOTHING.FOLLOWING WEEK I TRIED AGAIN.AFTER BEING TRANSFERRED TO FOUR DIFFERENT DEPARTMENTS.NO ONE COULD FIND MY NAME OR RECORD.YET THAT'S THE ONLY PLACE I HAVE EVER BROUGHT MY CAR FOR ANY KIND OF SERVICE.FINALLY GOT MY CAR IN THERE.TOOK A FEW DAYS FOR RESULTS PLUS PRICE.TRY TO TALK TO THE ADVISOR ABOUT MY REARVIEW MIRROR FALLING OFF ONCE A YEAR.AND THE FACT THAT I DON'T EVEN TOUCH THAT MIRROR.I AM THE ONLY DRIVER AND DRIVE THAT CAR NOT MORE THAN FIVE MILES A DAY.THAT'S WHY THE CAR DOESN'T EVEN HAVE THIRTYEIGHT THOUSAND MILES ON IT.I WAS CUT SHORT THAN CUT OFF WITH ANY KIND OF CONVERSATION BY THE ADVISOR.SO LET'S REVIEW MY VISIT.BROUGHT MY CAR IN WITH THE REAR PROBLEM.THE REARVIEW MIRROR WAS ON MY FLOORBOARD AGAIN.WANTED TO GET MY CAR SERVICED,OIL,FLUIDS,TIRE PRESSURE.WAS INTERESTED IN NEW TIRES ALL THE WAY AROUND.THEN ASKED ABOUT PRICING ON TWO FRONT HEADLIGHTS.FOR THEY BOTH ARE CLOUDY FROM THE SUN.CALL CAME IN WITH THE TOTAL PRICE.SEVEN HUNDRED AND FOURTY EIGHT.REAR SENSORS,MIRROR,AND OIL SERVICE.WENT TO TALK TO HIM ABOUT THE MIRROR AND WAS RUDELY CUT OFF.HE SAID HE WASN'T GOING TO ARGUE ABOUT THE MIRROR.AND IT WOULD BE READY TO BE PICKED UP THE NEXT DAY,AND HUNG UP.NOTHING ABOUT LIGHT'S OR TIRES.PICKED IT UP WITH NOT A LOWER BILL WITH THE MIRROR OFF THE BILL.BUT A MUCH MUCH HIGHER. BILL.NOT EVEN WANTING TO TALK TO THIS MAN ANYMORE,I HAD TO MUSTER THROUGH PAYING HIM.WHICH HE MESSED THAT UP.THAN GOT A LADY TO TRY TO STRAIGHTEN IT.I DON'T EVEN UNDERSTAND MY BILL OR WHAT I PAID OR WHY I PAID IT.JUST WANTED OUT OF THERE !!!!!!!!
Mary was amazing at communicating through my service. She went above and beyond to make sure my service was thorough and complete. She worked with my extended warranty to get the service covered including the tow and a rental car. She was amazing. She gets a star and a cookie!!!
Great service as always. I met as soon as I pulled into the service bay. Jeff immediately addressed my concerns and ensured I knew where the lounge was and what was available while I waited. My vehicle was serviced quickly, and I was back on my way in a clean vehicle.