Don, Steve and Seth made the sales experience very good. The post sales by Derek and Steve was off the charts. They recovered my wife's CDs from our trade in after it was shipped to Orlando, life saver and clearly above and beyond expectations.
Had oil change and car returned to me but the tire rotation was not done. After sending car back to service car returned with front wheel tire pressure 34 lbs left and 37 lbs right car returned to service for third time and finally all completed correctly. Mary was service writer on 7/6
Kudos to Pat Jones Ser Mgr and Mary who went above and beyond to help me,Hertz rent a car agent to me a one time charge would help with deduct if Anything happened to the rental while in my possession.To make a long story short ,the charge was daily. my account became overdrawn,at the time I was fighting with Hertz,my brother was murdered and my sister died within 6-7days .Pat and Mary are an asset to your business.Thank you both from the bottom of my heart👍👍👍
Jeff is always professional and lets me know in advance of what my next servicing needs are. The repairs nor the cost of repairs are ever a surprise to me. I trust Jeff and always feel taken care of when I call him with my service needs
Although we have struggled with the quality of the manufacturer craftsmanship of the vehicle, Key Buick has done just about everything in their power to address the chronic and on-going maintenance issues with our vehicle.