It was a wait when I arrived for my 8AM appointment. Finally Jeff helped me and was so great! I was in for a routine oil change but was having an issue, too. Jeff was able to tell me the issue and found it was covered under my extended warranty. That was great news, especially when Jeff told me it was time for my 40K service...OUCH (but necessary). Due to transportation issues, I arrived after 6 but both Jeff and the the lady who checked me out, were waiting so patiently. Jeff helped adjust some costs. He deserves a raise:).