Reviews

Love Key GMC!! I always make appointments online fast & easy, Usually Beckey is the person greeting me, she was on vacation hopefully have a great time, she deserves it, This time I was greeted by I think it was Josehp, he was just as nice & got me in & out Just as Beckey would. The people doing the work on my car are EXCELLENT! I highly recommend Key GMC for purchasing & service.

Good price and service,timely too

Zach and the entire service team were very friendly, helpful, and efficient. They got the part ordered that needed to be replaced on my new Sierra and I had the truck back the next day. Highly recommend this service department.

Always so easy to deal with and Becky is absolutely phenomenal. This is my 3rd vehicle being serviced with you all and Becky has been my advisor from the first one.

From the service department to the body shop, I’m happy with both.

Alex was great at trying to get me the best deal for what I needed

FAST AND Great service

Great service

I am unsure what experience you are referencing. Plaase call me.

I was told a part that was identified as malfunctioning would be covered by warranty then when I wanted to repair that was retracted and was told I would have to rent a car before the dealership could verify what was wrong and if my warranty covered it as well. "Service" rep did not want to call and verify coverage before diagnosis that was already completed and told me they would have to re diagnose the problem before calling for what is covered. That is not service and backwards process. Then had to speak to the manager who stated they would call and get warranty coverage prior to diagnosis. The manager instructed the service rep to look it up and call me back right away with the answers. No call back until I had to call manager again asking why I never received a call. After I called again then I finally received a call back. Customer service is lacking. Service rep communication and knowledge of proper process is atrocious. I will be taking business to a different dealership. Avoid GMC Southside if you do not want to be taken advantage of.